Soft Skills
Sort courses in this category: Alphabetically By Language By Duration
| Course Title | Languages | Duration |
|---|---|---|
| Asserting myself and improving my leadership skills | English | 40.00 hours |
| Our leadership skills course is designed to enhance your abilities and increase your assertiveness in order to become a more effective leader. | ||
| Asserting myself to avoid conflicts and tense situations | English, French | 40.00 hours |
| Conflict resolution training from Gatlin International provides the skills you need to become a more effective leader in the workplace. In a company, tense situations and minor daily conflicts are the main sources of sapped energy and lack of team motivation. | ||
| Better handling the stress of being a manager | English, French | 40.00 hours |
| Our stress management courses are designed to help managers cope with the challenges of today's hectic work environment. Work-related stress is a growing phenomenon that concerns all sectors of activity and all professional categories. | ||
| Better Managing my Costs and Budget | English, French | 40.00 hours |
Our budgeting course is designed to help you attain a high level of performance in your work, knowing how to scope your operations in advance and control the risk of any slippages, in particular financial, is all-important. For this purpose, you need to know the costs generated by your activity. What are their different characteristics? How do they develop along with the level of activity? What would happen if you made such and such a decision? These are the kinds of questions you will be able to answer once you have completed the budgeting course. | ||
| Business Studies Course | English | 200.00 hours |
| The Diploma in Business Studies is designed to provide a thorough foundation in the knowledge and skills needed to participate in the business world. The course is entirely self-sufficient: there is no compulsory supporting textbook. | ||
| Coping more effectively with change | English | 40.00 hours |
Our change management course is ideal for full time students and busy working professionals alike. Companies tend to advocate continual change as a management method given today’s increasingly fast-changing environments. It is now commonplace to see a strategy announced to the entire company then abandoned and replaced by another a year later, or a department’s structure radically changed twice in the same year, or even the quick adoption of a new business line that would have been inconceivable 18 months earlier. | ||
| Creating value on a daily basis in my activity | English, French | 40.00 hours |
The performance management training course will teach you the critical skills you need to create value on an ongoing basis. | ||
| Dealing with conflict in my team | English, French | 40.00 hours |
Conflict is an everyday affair that can be dealt with constructively by applying the appropriate responses and good practices. This course will show you how to do so. | ||
| Delegating and empowering | English, French | 40.00 hours |
This delegation training course is designed to improve your skills and help you become a more productive and effective manager. | ||
| Developing my creative potential | English, French | 40.00 hours |
Learn new skills to help you and your company innovate and grow with online creative thinking courses from Gatlin International. | ||
| Developing my negotiating skills | English, French | 40.00 hours |
This training course will show you how to achieve this by developing your negotiating skills using the mutual gains approach. | ||
| Developing my self-confidence | English, French | 40.00 hours |
This course will give you the keys for developing your daily self-confidence and assertiveness via a certain number of principles and straightforward techniques. | ||
| Developing my Staff's Skills | English, French | 40.00 hours |
Our staff training courses will improve productivity throughout your team. | ||
| Developing my team’s creativity and initiative | English, French | 40.00 hours |
Developed jointly with Isaac Getz, Professor at the escp-eap (school of management for europe), Associate Professor at Stanford University and one of the world’s leading specialists in innovation and creativity, this course encourages you to devise a formal approach for managing ideas, much like those already adopted by companies for cutting costs or managing quality. | ||
| Effectively using my emotional potential | English | 40.00 hours |
| You surely know your IQ, but what about your EQ? The Emotional Intelligence Quotient measures your emotional intelligence, a notion invented by the psychologist David Goleman. It is based on the most recent discoveries in psychology and neurobiology. Goleman, who measured the professional success of students who graduated from Harvard University over several years, considers that our IQ, | ||
| Establishing positive relations and ending daily conflict | English | 40.00 hours |
| In a company, tense situations and minor daily conflicts are the main sources of sapped energy and team demotivation. And yet, because these types of relational difficulties are delicate to deal with and involve our emotions, they are often neglected. In some cases, the situation may gradually worsen, leading to malicious working relations and creating irreparable damage. How can these conditions be improved? Firstly, by learning to express yourself assertively, without adopting passive or aggressive behaviour. Next, by applying some straightforward methods for dealing with – and resolving – such situations. This is an engaging way to find out how subjective the situation really is. You will learn to improve your understanding of the representations of your peers, colleagues and superiors in order to acknowledge them and cooperate better. | ||
| Gaining the adherence of my team members | English, French | 40.00 hours |
| In a world where the relationship with authority has undergone a profound change, your hierarchical power alone is no longer sufficient when it comes to managing those in your team. Relying solely on your status means running the risk of demotivating your team members at some stage, and, as a result, losing in efficiency. In fact, not a day goes by without you having to make a request to one of your team members, or to announce some change that may be perceived as increasing their workload, undermining their mission, threatening their situation, etc. How should you go about managing your team and motivating its members? This course is intended to provide you with the techniques and trails of thought for gaining your team members’ adherence to minor and more far-reaching changes alike. | ||
| Giving consideration to the financial aspect of my work | English, French | 40.00 hours |
| What is the final purpose of your work? Contributing to your company’s durability, and making sure it is sufficiently profitable. In the end, where does your performance come into it? In the company’s summary accounts, balance sheet and income statement. Giving consideration to the financial aspect of your work thus implies being able to read and analyse these reports. | ||
| Improving my team’s client-focus | English, French | 40.00 hours |
Devised with one of the world’s leading service strategy specialists, this course will show you how to set about this task to transform your team’s culture and organise its work in line with the final customer’s requirements. | ||
| Integrating finance in my management | English, French | 40.00 hours |
| As a work entity or project manager, it essential for you to identify
the financial consequences of your decisions and actions. Your responsibility involves enabling your entity to make a profit and ensuring its durability… all of which implies clearly understanding the workings of economic and financial performance. The approach adopted in this training course is one of acquiring knowledge to better understand, and understanding to better decide. | ||
| Leading my team to obtain results | English, French | 40.00 hours |
| Whether you are new to your manager role or already experienced in
managing others, you will no doubt have observed how important it is for your team to operate smoothly in order to fulfill your mission and that of your colleagues. In addition to the methods you already apply for individual management, this course will show you the concepts, tools and techniques that can help improve your management’s effectiveness, enhance your team’s collective potential and increase its performance. | ||
| Managing conflicts and verbal aggression from clients | English, French | 40.00 hours |
| Receiving verbal abuse from a dissatisfied client is never going to be pleasant. If this situation should occur several times within the same day or week, it will become extremely stressful for the person concerned, ultimately affecting their morale and motivation. However, a client who complains is also a client who wants to remain loyal to the company and provide it with information about certain failures. | ||
| Managing in a non-hierarchical situation | English, French | 40.00 hours |
| To adapt to today’s increasingly complex and fast-changing environment, more and more companies operate in matrix management or project management mode. Using this method to manage teams implies bringing together people from different departments, different business lines, different offices and even different countries without having any hierarchical authority over them. | ||
| Managing my Activity's Economic and Financial Performance | English, French | 40.00 hours |
How do others evaluate your performance? Obviously, by checking whether you reach the annual objectives you set yourself. However, on a day-to-day basis, your performance is also measured in terms of the quality of your decisions: Do they have a positive impact on your unit’s results? Do they create value for the company? To attain this kind of performance, you have to optimise your activity’s results and make sure you are creating value for the company. Want to know how to go about it? Then follow this training course! Firstly, you will learn about management control tools, representing every manager’s “toolbox”, to clearly identify the economic and financial impact of your decisions, and to steer their implementation in real time. Next, you will acquire the basic responses inherent in value-creating management. This mainly consists in making sure the profit you make goes beyond merely covering the capital you mobilise (premises, equipment, inventory, trade accounts, etc.). | ||
| Marketing Course | English | 108.00 hours |
Marketing is concerned with identifying and satisfying customers' and consumers' needs. Its aim is to ensure that the business is able to anticipate changes in these needs, and to gain and retain customers efficiently and profitably. | ||
| Marketing for non-marketers | English, French | 40.00 hours |
| This business marketing training course is all about giving consideration to consumers’ views in the company strategy. Its purpose is to instill the customer dimension at all levels in the company, and to ensure the customer is satisfied and respected. | ||
| Mastering the basics of daily management | English, French | 40.00 hours |
This management development training course is essential for all those who seek to get the most out of their management. | ||
| Operations Management Course | English | 99.00 hours |
Operations management is concerned with the ways of achieving the most effective and efficient use of an organisation's resources, such as its financial and human resources, its capital resources and its raw materials. | ||
| Optimising my relations with others and better cooperating | English, French | 40.00 hours |
Situations involving frustration and lack of cooperation often come about as a result of poor communication, or even no communication at all, rather than ill intent or bad faith. Interpersonal skills training from Gatlin International will perpare you to be a more effective communicator in such situations. | ||
| Organising myself better to boost my everyday effectiveness | English, French | 40.00 hours |
Our organizational skills training course is designed for students and busy working professionals looking to enhance their skills set. | ||
| Public Speaking | English, French | hours |
| Our online public speaking course will build your confidence and help you overcome the fear of addressing groups of all sizes.We are all likely to have to take the floor from time to time to talk to a group of people, whether to present a project, explain the originality of a new concept or product, give information to other departments, train others in a particular skill, and so on. | ||
| Public Speaking | English, French | 40.00 hours |
| The benefits of this course for you and your company: • Your public speaking will be better prepared and, as a result, more effective • Communication within the company will be improved, leading to greater cooperation • Presentations to customers will be improved, which should have a positive impact on the company’s performance | ||
| Recruiting an experienced new member for my team | English, French | 40.00 hours |
| What does successful recruitment involve? On the one hand, hiring somebody who will provide your team with the skills it lacks so that it can effectively deploy the company strategy. On the other hand, choosing a person who will help enhance your team’s performance in its day to day operations, and thus in attaining its objectives. | ||
| Regaining control over my time and my priorities | English, French | 40.00 hours |
| Companies often invest massively to obtain the best organisations, the most rational processes and the most powerful computer tools. These efforts often contrast sharply with the difficulties staff members encounter to optimally manage their own activity by muddling through to meet deadlines, sifting through ever increasing amounts of information and reconciling tasks that are often incompatible with one another! | ||
| Running my meetings successfully | English | 40.00 hours |
When meetings go well, they are an excellent way to share issues, motivate teams, find effective solutions and support change. To achieve all of this, there are some basic rules that the best meeting leaders adhere to. | ||
| Selling my ideas | English | 40.00 hours |
| You might not realise it, but you actually go about “selling” all day long: selling an idea to one of your colleagues, convincing a client or partner, persuading your superiors, convincing others not under your responsibility to work with you, swaying a customer regarding the relevance of the your proposed solution. In fact, your ability to defend your viewpoint, convey your enthusiasm and orient the opinion of others to your solutions ties in closely with your professional success. Charisma or personal influence are not qualities we are born with; they must be learnt. This original course teaches you the techniques for persuasion used by the best sales people. After all, an idea is like a product or service – it has to sell. Understanding what motivates others to fall in line with them, establishing the right conditions by asking the right questions, arguing your case effectively, dealing with objections and concluding: these steps are applied whenever one person tries to persuade another. Devised with a leading sales specialist and proven with thousands of “idea sellers”, this course will show you how to master these steps. After this course, you will be able to: • Create conditions that promote persuasion • Argue your case effectively • Prepare for objections and deal with them accordingly • Adapt your approach to the other person’s motivations • Gain adherence to your solution The benefits of this course for you and your company: • The solutions you imagine will not be lost • You will develop your presence and influence | ||
| Small Business Management Course | English | 80.00 hours |
There are thousands of small businesses which open everyday, but how many people have the actual know-how for making money and succeeding in their business? You are the one who is responsible for making a business plan, development of the business and the business accounts. | ||
| Steering a change project | English, French | 40.00 hours |
| Succeeding as an occasional trainer | English, French | 40.00 hours |
Sharing skills and good practices internally has become a major issue for companies, and a key factor for competitiveness. In its efforts to pool knowledge, your company may well turn to you to provide training to others when necessary. A word of advice: don’t improvise! This training course is there to remind you that occasional trainers must focus on what their trainees actually need. | ||
| Succeeding in my appraisal interview | English, French | 40.00 hours |
This course has been specially designed for staff. It will give you some indispensable hints for succeeding with your appraisal interviews. | ||
| Succeeding in my sales | English, French | 40.00 hours |
This course presents sales techniques proven by leading professionals. Applied in the field, it will allow you to discover or rediscover effective methods for successfully completing your sales. | ||
| Successfully conducting an annual appraisal interview | English, French | 40.00 hours |
| Successfully conducting my meetings | English | 40.00 hours |
|
On average, meetings account for between 20 - 25% of work time, and often represent very important moments in the life of the company. When meetings go well, they represent an excellent lever for sharing issues, motivating teams, finding effective solutions and supporting change. To achieve all of this, there are some basic rules that the best meeting leaders adhere to. These rules concern methods that are both straightforward and extremely effective. It is these methods that we are going to show you. By applying them, you will increase the effectiveness of your meetings. | ||
| Successfully managing my face-to-face meetings with staff | English, French | 40.00 hours |
This course will help you to master the different meeting types which represent the key to success for genuine local management, and the best way for involving a colleague in the action. | ||
| Successfully managing my stress at work | English, French | 40.00 hours |
Work-related stress is a growing phenomenon that affects all industries and professional categories. Given the effects of stress on the health and working capacity of individuals and, consequently, on company performance, it has come to be considered as the new corporate evil | ||
| Successful Public Speaking | English, French | 40.00 hours |
| We are all likely to have to take the floor from time to time to talk to a group of people, whether to present a project, explain the originality of a new concept or product, give information to other departments, train others in a particular skill, and so on. Public speaking is a very important way to facilitate internal and external communication, as well as promoting cooperation within the same department and with other departments. You therefore need to be able to speak in front of others successfully. Contrary to what we may believe, speaking publicly is not some innate gift; we all have the potential to express ourselves eloquently. However, it requires preparation, practice and mastery of the key techniques inherent in presentation. This course will give you clear advice and straightforward methods to make the most of your public speaking, and fulfil the objectives you set yourself. | ||
| Taking charge of my new team | English, French | 40.00 hours |
This course will give you the keys to manage a group of individuals and establish high team performance. | ||
| The keys to successful project management | English, French | 40.00 hours |
| Working across cultures | English, French | 40.00 hours |
Globalisation of the economy, transnational acquisitions and fusions, partnerships at the international scale... The ability to work in an intercultural context has become a critical skill in all companies. It is a journey that raises many questions. What determines our identity and how we perceive the world? Why do others behave differently from the way we do? Why does a message that is clear to you appear unfocused and vague to others? This programme deals with all the essential questions that confront anybody who works in an intercultural context. It will give you the keys you need to understand cultural differences, and take them into account. It will also give you practical advice about communicating effectively, in particular, at a distance. By helping you to “decode” other cultures, it will also help you to accept cultural differences, and will make your life richer as a result. | ||