Description

What is leadership? It’s the self-confidence which comes from being able to act
assertively; for example, to involve other people in activities, create a climate of
trust and cooperation between the participants in a project, establish yourself as
a stable and credible contact in difficult situations, and encourage efforts in a context in which power has to be earned. It may often seem easier and safer to hold your tongue about your misgivings or objections, or to use power or manipulation to succeed. However, you can only create long-term confidence and commitment if you adopt an assertive attitude in which you express what you are thinking and give yourself certain rights. This highly operational course will teach you to assert yourself in a certain number of critical situations. Firstly, it will give you a better understanding of the principles underlying self-confidence and the risks associated with passive or aggressive behaviour. Then, it will help you to think about the challenges that other people face so that you can take them into account. Finally, it will help you to shape how you act, in order to create an environment that fosters cooperation with everybody around you.

After this course, you will be able to:
• Control your emotions so that you do not allow yourself to become unsettled at times of stress
• Develop assertive behaviour so that you can affirm your interests calmly but firmly
• Encourage cooperative behaviour
• Master techniques for dealing with difficult situations

The benefits of this course for you and your company:
• An increased climate of trust within your team and your professional environment
• Win-win relationships which contribute to projects and collective success
• Quicker decisions and improved performance

Outline

Learning plan

Identify the challenges that are inherent in the role of manager
• Identify the challenges faced by managers, and their needs

Identify different mechanisms which contribute to self-control
and assertiveness
• Develop your faculties to become “emotionally intelligent”
• Use the message that comes from your emotions to help you succeed
• Develop awareness and self-control

Develop self-confidence
• Understand the characteristics of an assertive person

Practice assertiveness in specific situations
• Express a request or refusal assertively
• Assert your position
• Deal with obstructive behaviour
• Successfully communicate on a project
• Conduct a successful interview in which you have to bring the other person back into line

Additional Info

Languages

English

Course Length

40.00 hours

Duration of Access

3 months

Instructor

Prerequisites/Audience

This course is intended for:
• Business Unit managers
• Local managers
• Project managers

Requirements/Materials Included