Description

You surely know your IQ, but what about your EQ? The Emotional Intelligence Quotient measures your emotional intelligence, a notion invented by the psychologist David Goleman. It is based on the most recent discoveries in psychology and neurobiology. Goleman, who measured the professional success of students who graduated from Harvard University over several years, considers that our IQ, qualifications and technical skills are
certainly important, but it’s our emotional intelligence that makes all the difference. This programme will allow you to discover and explore the role your emotions play in your perception of the world, in your personal relations and your performance at work. It will help you realise that, far from bothering or handicapping you, your emotions can help you – provided you listen, understand and master them. By improving your emotional potential, you considerably reduce your stress and improve your ability to listen and adapt, your flexibility and your ability to change.

After this course, you will be able to:
• Understand the role and importance of your emotions
• Use practical techniques for mastering your emotions
• Use your emotions to improve the way you deal with change
• Use your emotions to create positive relationships with other people and to get
out of conflict situations

The benefits of this course for you and your company:
• Develop successful and lasting positive working relationships
• Reduce stress and associated negative feelings
• Gain a better understanding of yourself and others, which will favour fruitful
relationships

Outline

Learning plan

Analysing and managing our emotions
•Understanding how our emotions work and what role they play in our behaviour
•Positively managing our emotions with effective tools and techniques

Understanding stress and determining your personal level of stress
•Understanding how stress is caused and the role of both positive and negative stress
•Analysing your own personal level of stress and its causes

Mastering emotions in tense situations
•Understand the psychological process of change and the role of emotions in change
•Master your emotions during change and use them positively
•Detect, in situations of interpersonal communication, how judgements and opinions (and emotions associated with them) are formed
•Become aware of your role in conflict scenarios, and learn how to go beyond purely emotional responses

Additional Info

Languages

English

Course Length

40.00 hours

Duration of Access

3 months

Instructor

Prerequisites/Audience

This course is intended for:
• Line staff
• Assistants
• Team members

Requirements/Materials Included