Description

After this course, you will be able to:
• Analyse the conflictual situation in which you find yourself
• Analyse your position in the situation, or that of the person you are dealing with
• Apply win-win negotiating methods
• Apply techniques for resolving the conflictual situation

The benefits of this course for you and your company:
• Promoting cooperation between different people who are called on to work together
• Increasing productivity by avoiding loss of motivation and energy resulting from conflicts
• Enhancing your relational skills
• Establishing win-win relations

Outline

Learning plan

Analyse the situation in which those concerned find themselves
• Identify the situation in issue and its characteristics
•Identify the influence of perception filters
•Identify the behaviour adopted in the situation
• Identify the psychological mechanisms at play in the conflict
•Develop awareness and self-control

Master negotiating techniques that help maintain relations
• Maintain good relations
•Identify the drawbacks inherent in haggling or positional bargaining
•Establish a win-win form of negotiation

Apply techniques for resolving a conflictual situation
•Settle tensions successfully
• Re-focus obstructive behaviour

Additional Info

Languages

English

Course Length

40.00 hours

Duration of Access

3 months

Instructor

Prerequisites/Audience

This course is intended for:
• Business Unit managers
• Local managers
• Project managers
• Transverse managers

Requirements/Materials Included