Description

In a company, tense situations and minor daily conflicts are the main sources of sapped energy and lack of team motivation. And yet, because these types of relational difficulties are delicate to deal with and involve our emotions, they are often neglected. In some cases, the situation may gradually worsen, leading to dreadful working relationships and causing irreparable damage. How can these conditions be improved? Firstly, by learning to express yourself assertively, without adopting passive or aggressive behaviour. Next, by applying some straightforward methods for dealing with – and resolving – such situations. This represents an engaging exercise for finding out how subjective the situation really is.You will learn to understand the representations of your peers and superiors in order to acknowledge them and cooperate better.


After this course, you will be able to:
• Demonstrate assertiveness in various situations
• Analyse the conflictual situation in which you find yourself
• Analyse your position in the situation, or that of the person you are dealing with
• Apply techniques for resolving the conflictual situation

The benefits of this course for you and your company:
• Promoting cooperation between different people who are called on to work together
• Increasing productivity by avoiding loss of motivation and energy resulting from conflicts

Outline

Learning plan

Analyse the situation in which those concerned find themselves
•Identify the situation concerned and its characteristics
•Identify the influence of perception filters
•Identify the behaviour adopted in the situation
•Identify the psychological mechanisms at play in the conflict
•Develop awareness and self-control

Master the basic communication skills, essential for managing conflict
•Implement techniques for practicing active listening
•Practise being empathetic
•Ask the right questions at the right time
•Rephrase appropriately according to the situation

Apply techniques for resolving a conflictual situation
•Techniques for maintaining a good working relationship
•Settle tensions successfully
•Re-focus obstructive behaviour

Additional Info

Languages

English, French

Course Length

40.00 hours

Duration of Access

3 months

Instructor

Prerequisites/Audience

This course is intended for:
• Assistants
• Sales people
• Supervisors
• and any employee wanting to establish positive relationships in their team or with other members from other teams

Requirements/Materials Included