See how a Course Works: Intro to Online Learning
Description
This course has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.
Students can be drawn from any environment where conflict, anger and hostility are encountered either by telephone or in personal contact with clients, customers or the public at large.
The course will provide the student with a thorough knowledge of the subject and includes the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises.
Outline
Conflict and anger
Listening skills
Negotiation
Mediation
Crisis mediation
Examples of good and poor practice
Additional Info
- Languages
- English
- Course Length
- 72.00 hours
- Duration of Access
- Instructor
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
- Prerequisites/Audience
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
- Requirements/Materials Included
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the ASET registration and certification fee (valued at up to £30.00).
- Certification
On completion of your course, you will receive two qualifications:
Qualification 1: Conflict Management Certificate
Conflict Management Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.
Qualification 2: Level 2 Conflict Management Award
At the end of this course successful learners will also receive a level 2 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3).
This award has been designed by Stonebridge Associated Colleges to meet specific learners' or employers' requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.
