Description

Conflicts are part of a company’s daily life. The fact that they exist is nothing unusual, but failure to deal with them will inevitably lead to problems. Indeed, when conflicts are ignored or even denied, they become a source of demotivation for those involved, ultimately sapping energy. The manager plays a key role regarding conflicts; he or she must relieve tension, resolve crises and settle conflict. And yet, managers often minimise and overlook conflictual situations simply because they don’t know how to face up to them. Unfortunately, simply doing nothing is the worst possible solution. Conflict is an everyday affair that can be dealt with constructively by applying the appropriate responses and good practices. This course will show you how to do so.

After this course, you will be able to:
• Analyse conflictual situations around you
• Analyse your stance and that of the actors involved in the conflict
• Intervene to resolve conflictual situations

The benefits of this course for you and your company:
• Promoting cooperation between different people who are called on to work together
• Increasing productivity by avoiding loss of motivation and energy resulting from conflicts
• Enhancing your leadership

Outline

Learning plan

Analyse the situation in which those concerned find themselves
• Describe the situation in issue and its characteristics
• Analyse the influence of perception filters
• Analyse the psychological mechanisms at play in the conflict

Encourage communication within your team
• Apply active listening techniques
• Learn how to be empathetic
• Encourage team spirit

Adapt your way of resolving conflict to the situation
• Settle tensions successfully
• Avoid the escalation process and unblock crisis situations

Additional Info

Languages

English, French

Course Length

40.00 hours

Duration of Access

3 months

Instructor

Prerequisites/Audience

This course is intended for:
• Transverse managers
• Business Unit managers
• Local managers

Requirements/Materials Included