Description

Having self-confidence and being able to assert yourself in today’s corporate world has become one of the main keys to success. Finding your place, asserting your position, getting what you want without being aggressive and refusing while remaining constructive are crucial in today’s complex and changing environment where decisions and power lie in less clearly identified places, where there are often several supervisors, and where daily life rhymes with meeting multiple demands – always urgent and often contradictory. Successful behaviour has thus come to represent a delicate balancing act that is virtually impossible to maintain. In reality, this behaviour can be acquired by better understanding how you function, developing your emotional intelligence and thinking in terms of win-win. This course will give you the keys for developing your daily self-confidence and assertiveness via a certain number of principles and straightforward techniques. Once you embark on this path, it can take you to great professional heights.

After this course, you will be able to:
• Assert your position without aggressiveness but with self-assurance
• Formulate a request and express a refusal assertively
• Use your emotional intelligence on a daily basis
• Negotiate and practice the mutual gains approach

The benefits of this course for you and your company:
• Positive and productive relationships within the teams
• More composure, improved performance

Outline

Learning plan

Understand the basics of assertive behaviour
• The difference between being assertive, aggressive, passive and manipulative
• Be aware of your dominant style
• Make a request assertively
• Dare to refuse and do so without offending
• Resolve tense situations by suggesting constructive solutions

Be conscious of your emotions so as to develop the relationship
with the other person
• The notion of emotional intelligence
• The positive role of your emotions
• Learn to manage your emotions and take advantage of them

Develop constructive and win-win behaviours
• Become aware of your negotiating style
• Widen your possibilities: the limits of haggling or positional bargaining and the logic of winwin negotiations
• Master the basics of win-win negotiation by maintaining good relations and by preparing your negotiations

Additional Info

Languages

English, French

Course Length

40.00 hours

Duration of Access

3 months

Instructor

Prerequisites/Audience

This course is intended for:
• Employees
• Assistants
• Team members

Requirements/Materials Included