See how a Course Works: Intro to Online Learning
Description
Our customer service training course is designed to help your team better serve your clients. The service companies provide is now perceived as their main differentiating factor, especially in today’s post-industrial economies where the competition with emerging countries has come to a head. One of the best ways for a company to stand out from the competition is to offer a high-quality customer service that meets the requirements of your clients. This means listening to customers in order to identify their expectations, and establishing a form of organisation that meets their requirements. The company must focus on customer satisfaction as a whole – and on every level – in order to deploy the best possible customer-oriented strategy. On a day-to-day basis, it is up to every manager to show the way, relay the customer’s priorities to their teams and transform the repercussions of these priorities in terms of organisation and behaviour. Devised with one of the world’s leading service strategy specialists, this course will show you how to set about this task to transform your team’s culture and organise its work in line with the final customer’s requirements.
Upon completing our customer service training course, you will be able to:
• Analyse the areas in which progress can be made to better focus your team on the customer
• Manage the activity so that it is oriented towards the customer
• Manage people effectively using basic, all-important communication methods
• Organise people so that they focus on the customer
The benefits of this course for you and your company:
• Your team will be more self-sufficient and more willing to serve the customer
• You will help gain customer loyalty and enhance the company’s image
• Your team will be in line with your company’s strategy
Outline
Learning plan
Analyse your team’s organisation
• Define a high-quality service
• Situate your team in its environment
•Draw up an assessment of the team’s performance
Manage your team’s activity
• Organise the team’s activity to promote a customer-focus approach
• Handle customer complaints effectively
Manage people so that they focus on the customer
•Master the fundamentals of communication
•Develop your colleagues’ skills so that they are customer-oriented
• Meet your colleague’s needs
Additional Info
- Languages
- English, French
- Course Length
- 40.00 hours
- Duration of Access
3 months
- Instructor
- Prerequisites/Audience
This course is intended for:
• Business Unit managers
• Local managers
• Project managers- Requirements/Materials Included
