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Description
MCDST Training from Gatlin International
Looking for the most convenient and affordable MCDST available? Gatlin International is the answer. This program will prepare you to sit for the national certification exam to become a Microsoft Certified Desktop Support Technician. Microsoft Certified Desktop Support Technicians are employed as help desk technicians, customer support representatives, PC support specialists, technical support representatives, technical support specialist, and more! MCDSTs aren’t expected to possess network administration skills.
MCDSTs use excellent customer service skills to educate users and solve hardware or software operation and application problems on the Microsoft Windows desktop operating system. By becoming an MCDST, you’ll earn industry recognition of knowledge and proficiency with Microsoft products and technology and a certification that’s internationally recognizable. This will make you more marketable and give you the potential for an increased salary.
Upon successful completion of your MCDST training, you’ll be able to:
- Perform trouble shooting
- Provide help desk and technical support
- Offer knowledgeable facilitation and customer service
- Perform hardware and software installation
- Complete configuration and upgrades for Windows XP desktop operating system and the Microsoft Office system to support end users
You’ll also be prepared to write the following core exams:
- 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft XP Operating System
Outline
MCDST Training Outline
The following outline highlights the major topics included in the Microsoft Certified Desktop Support Technician MCDST training course.
- Supporting Microsoft Windows XP Client Operating Systems
- Supporting Users
- Troubleshooting Installation
- Troubleshooting Desktop Management
- Troubleshooting File and Folder
- Troubleshooting Hardware
- Troubleshooting Printers
- Troubleshooting Network Connectivity
- Supporting and Troubleshooting Applications on Microsoft Windows XP
- Supporting User Applications on Windows XP
- Troubleshooting Desktop Applications
- Troubleshooting Internet Explorer
- Troubleshooting Outlook
- Troubleshooting Office
- Troubleshooting Outlook Express
Additional Info
- Languages
- English
- Course Length
- 200.00 hours
- Duration of Access
When you enroll in the MCDST training program, you’re given six months to complete it. If you need more time, you’ll receive a six-month extension at no charge. If you require another extension beyond the free six-month extension, you can pay a $75.00 U.S. (licensing fee) to Gatlin International for an additional six-month extension. These extensions will be consecutive (one after the other), so if you step away from the program and come back ready to resume your education, you may do so after paying the licensing fee. This fee may change from one year to the next. Please don’t request an extension until you’ve almost run out of time (determined by end date). This way, you have the option of stepping away from the program for a while if needed, and upon returning, you may catch up, use the free extension, or pay for an additional license in order to complete the program.
- Instructor
Chris Lobban has industry experience with an extensive assortment of hardware and software solutions. Before starting at Academy of Learning, he worked both in a help desk environment and as a quality assurance analyst, where he had to deal with a wide array of different hardware requirements, operating systems, and computer programs every day. This broad experience base, as well as his formal training as a computer networking and technical support specialist from Seneca College, gives him the training and experience needed to provide support to his students. Chris has also certified his experience by earning the CompTIA A+ IT Technician, Network+, Server+, and Security+ credentials, as well as the Microsoft MCSE (Windows Server 2003), MCSA (Windows Server 2003), and MCDST (Windows XP) credentials.
- Prerequisites/Audience
The MCDST training program provides training toward certification as a Microsoft Certified Desktop Support Technician (MCDST). IT professionals who will provide support for Windows XP operating systems will find this program most useful. In order to receive the MCDST Certification, you must have six to twelve months of experience supporting end users of a desktop operating system. You’ll have to pass two core exams. Elective exams aren’t required.
- Requirements/Materials Included
This program is compatible with the Windows Vista operating system.
You’ll need the following components to complete the online portion of the program:- Computer running Windows XP, Windows 2000, Windows NT, or Windows 95/98
- Internet Explorer 6.0 or higher
- Access to the Internet, high-speed preferred
- Headphones or speakers
- Sound card
The materials included with this program are:
- Microsoft-approved curriculum textbooks
- Access to an online IT library
- Certification
The Gatlin International Microsoft Online Training Programs give you the training for the exam. Once you complete your online program work, it's time to take your certification exam. Certification testing is administered by third-party vendors such as Prometric and Virtual University Enterprises (VUE), two leading providers of technology-based testing. Both offer a network of computer-based testing centers with thousands of locations worldwide. Exam costs range from $70 to $125. Once you’ve completed the program and selected the exam you plan to take, you can register with Prometric or VUE online or via phone. For more information about Prometric, visit www.2test.com, and for more information about VUE, visit www.vue.com.
