Gatlin International

Description

Our interpersonal skills training course will improve your ability to communicate with co-workers and build stronger relationships throughout your team. Situations involving frustration and lack of cooperation often come about as a result of poor communication, or even no communication at all, rather than ill intent or bad faith. Some people are afraid to say what they think, and don’t know how to say “No”. However, others may freely express themselves, but without making the effort to understand others. This all builds up non-speak or misinterpretations which in turn lead to resentment, often culminating in an unpleasant atmosphere within a department or company. This training course lays down the foundations for good communication, and provides straightforward methods for implementing assertive, calm and effective exchange with others. Given that good communication guarantees good cooperation, this course is a must for any department seeking to enhance team cooperation, thereby improving collective performance.

Upon completing our interpersonal skills training course, you will be able to:
• Put the basics of good communication into practice
• Express yourself assertively, including in delicate situations
• Establish better cooperation with others

The benefits of this course for you and your company:
• Clear, effective communication
• Better cooperation between individuals or teams
• Greater assertiveness in difficult situations
• A more serene atmosphere within the company

Outline

Learning plan
Communicating clearly and effectively
• The different levels of communication
•The fours modes of communication
•Some basic communication tools

Expressing yourself assertively to promote cooperation
• Self-confidence, the basis for assertiveness
• Developing cooperation
• Establishing reconciled, confident relationships

Managing delicate situations calmly
• Controlling your emotions
• Affirming your stance without aggressiveness

Additional Info

Languages

English, French

Course Length

40.00 hours

Duration of Access

3 months

Instructor

Prerequisites/Audience

This course is intended for:
• Business Unit or team managers looking to reinforce cooperation within their department or team
• Anyone who wishes to develop their ability to communicate clearly and assertively

Requirements/Materials Included