See how a Course Works: Intro to Online Learning
Description
When talents become rare and a company’s performance relies increasingly ondeveloping human potential, good management must be suited to the individual. This means adapting to each situation and each person. The management meeting is the best tool to do this successfully, provided it is used wisely and in accordance with the principles specific to each type of meeting. This is a delicate exercise: the subject of the meeting often represents a significant issue for the employee that may be unpleasant in certain cases. You will need to balance listening and openness on one hand, and a certain determination to move forward together on the other hand. This course will help you to master the different meeting types which represent the key to success for genuine local management, and the best way for involving a colleague in the action.
After this course, you will be able to:
• Conduct the different management meetings by mastering their specific characteristics: giving feedback, responding to poor performance, the meeting for a colleague who isn’t following the rules, congratulating, the professional development meeting
• Adopt communication techniques adapted to conducting these meetings
• Deal with difficult employees
The benefits of this course for you and your company:
• You manage your team to achieve the objectives established
• You encourage independence and initiative
• You develop and give meaning to the action, thus obtaining the commitment of your colleagues
• You lead the action and facilitate change
Outline
Learning plan
Master the basic communication tools, to conduct successful meetings
• The influence of perception on communication
• Active listening techniques
• The characteristics of empathy and how to practise it
• Ask the right questions at the right time
• Rephrase relevantly to meet the needs of the other person
Use the communication tools in a specific meeting
• Help a colleague react quickly to a drop in performance
The specific features of different management meetings
• The principles of feedback
• Refocus a colleague who is not following the rules
• Acknowledge a colleague by congratulating him or her
• Conduct delicate meetings successfully
• Help your colleagues take charge of their own future through the professional development meeting
Additional Info
- Languages
- English, French
- Course Length
- 40.00 hours
- Duration of Access
3 months
- Instructor
- Prerequisites/Audience
This course is intended for:
• Business Unit managers
• Local managers
• Project managers- Requirements/Materials Included
