Carline Dalgleish has been employed in the business office management profession since 1970. She began in the medical records department of the Army/Air Force Hospital in Nuremberg, Germany, and over the years has performed accounts receivable and business office management services for physicians, clinics, and hospitals, as well as the Healthcare Financing Administration (now CMS). She has real-time experience in administrative and financial departments, as well as management experience in business office administration, regulatory compliance, information technology, and services. In addition, she has created the curriculum for and instructed programs in administrative medical billing, diagnostic and procedural coding, and accounts receivable and accounts payable, as well as other allied health, business, and professional development courses.

In the early 90's, Carline moved full-time into curriculum development, teaching, and management of business and allied health education programs, with special emphasis on business office administration and management.

Carline is a Certified Medical Assistant-Administrative and a formerly licensed vocational/practical nurse, and she holds a Bachelor's degree in business information systems and a Master's degree in leadership and healthcare administration.

She is a member of AAHAM, AHIMA, PAHCOM, AAMA, AAPC, CCST, AAMT, and AMTIE, as well as the National Dean's Scholars List. She currently owns and operates COUGAR-Ed.net, which specializes in curriculum development and delivery of continuing education products, seminars, and services.

In addition to her work with ed2go, Carline is adjunct faculty at University of Phoenix and is a contributing author to several allied health textbooks.

Clair Dickinson earned her B.S. in secondary English at Eastern Michigan University in Ypsilanti, Michigan, and is certified to teach English and history at the high school level. She also met all of the standards for teaching with technology as outlined by COATT (Consortium for Outstanding Achievement in Teaching with Technology.) Clair is considered highly qualified to teach computer courses, including Microsoft Office 2003 and 2007, Windows XP, and Windows Vista.

Clair is currently working on a Master's degree in educational media and technology through Eastern Michigan University's online distance learning program. The program explores ways to infuse technology into the learning experience so that learning is interactive.

Elizabeth Ann Nofs is co-founder and the creative director for Comma Project, LLC. Her research on how men and women approach computer learning provided the foundation for the Comma Method of training, as well as The Computer Mama Show, a pilot produced with WFUM/TV28 (PBS), Flint, Michigan.

Elizabeth is the designer and developer of the Complete Computer Guide series. The teaching methodology incorporated into the guide series is a breakthrough in producing gender-balanced training with outstanding student completion, retention, and mastery rates.

Elizabeth has been a network administrator for many businesses as well as a Microsoft course instructor. Elizabeth has taught several thousand men and women from government, manufacturing, small business, and education. She has developed Microsoft Office solutions and databases since 1993.

She's the author of several books, including: The Computer Mama Guide to Computers (2001), The Comma Method of Computer Training (2003), The Comma Teachers Edition (2003), and The Complete Computer Guide (2005).

Elizabeth received her B.A. degree in Biology from the University of Michigan, Ann Arbor.